Player Welfare — 99bee

Responsible Gaming at 99bee

Gambling is entertainment, not a solution. 99bee gives every Bangladesh player the tools to stay in control, play within their means, and enjoy the experience safely — for adults aged 21 and above.

Our Commitment to Responsible Gaming

At 99bee, we believe gambling should always be a fun and affordable leisure activity — never a financial burden or source of anxiety. We are committed to providing a safe environment where Bangladeshi players can enjoy cricket betting, live casino, slots and more with complete peace of mind. Our responsible gaming framework is built into the platform from day one, not added as an afterthought.

We take a proactive stance on player welfare. That means embedding responsible gaming tools directly in the platform, training our support team to spot early warning signs, and making it straightforward for any player to set limits or take a break at any time. Responsible gaming is not a legal checkbox at 99bee — it is a core part of how we operate every single day.

Players must be 21 years or older to register and use 99bee. Age verification is required for all accounts. If you are under 21, you are not permitted to use this platform.

Responsible Gaming Tools Available to You

All of the following tools are available to every 99bee player free of charge. To activate any tool, email [email protected] and we will process your request promptly — typically within one business day.

Deposit Limits
Set daily, weekly or monthly deposit caps. A reduction takes effect immediately; an increase requires a 7-day cooling-off period.
Time-Out
Take a short break of 24 hours, 48 hours, or up to 30 days. Your account is locked for the full duration — no exceptions.
Self-Exclusion
Exclude yourself for 1, 3, 6 or 12 months, or permanently. During exclusion you cannot deposit, bet or receive any promotional content.
Reality Checks
Receive in-session notifications reminding you how long you have been playing, keeping you aware of time spent on the platform.
Account Lock
Request an immediate full account lock at any time if you need to stop playing right now. Takes effect within minutes of your request.
Activity Statements
Request a full summary of your betting activity, deposits, withdrawals and session history for any period to help you review your gambling habits honestly.

Deposit Limits in Detail

Deposit limits are one of the most effective responsible gaming tools available. By capping how much you can add to your 99bee account in a given period, you take direct control over your spending before a session begins — not after the fact. This removes the risk of depositing more than you intended in the heat of the moment.

You can set a daily, weekly or monthly limit. Reductions apply immediately. If you later wish to increase a limit, a mandatory 7-day reflection period applies before the increase takes effect — giving you time to reconsider before the higher limit becomes active.

Tip: Start with a conservative deposit limit. A practical guideline — only deposit an amount you are genuinely comfortable losing, without affecting your daily budget for food, rent, utilities or family obligations.

Self-Exclusion

Self-exclusion is designed for players who feel gambling has started to negatively affect their life and who want a firm, enforced break from the platform. When you self-exclude, your 99bee account is fully suspended for the chosen period — you cannot log in, deposit, place bets or receive promotional communications during that time.

How to Request Self-Exclusion

  1. Email [email protected] with the subject line "Self-Exclusion Request".
  2. State your preferred exclusion period: 1 month, 3 months, 6 months, 12 months, or permanent exclusion.
  3. Our team will confirm the exclusion and lock your account — typically within a few hours of receiving your request.
  4. You will receive a confirmation email. At the end of a fixed-term exclusion you must contact support to reactivate — the account does not reopen automatically.

If you choose permanent self-exclusion, this decision is irreversible. Your account will be closed and you will not be permitted to open a new 99bee account in the future. Permanent exclusion is the right choice if gambling has become a serious problem you want to end completely.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious in the early stages. Being honest with yourself about the following warning signs is the first step toward getting help. If any of these describe your experience, we strongly encourage you to reach out to 99bee support or a professional gambling support service.

  • Gambling with money meant for essential expenses such as rent, food, utility bills or family needs.
  • Chasing losses — continuing to bet in an attempt to recover money already lost in a session.
  • Feeling restless, irritable or anxious when not gambling, or when trying to cut back.
  • Lying to friends or family about the time or money spent gambling.
  • Neglecting work, studies or family responsibilities because of gambling.
  • Borrowing money or selling belongings to fund gambling activity.
  • Feeling that gambling is the only way to relieve stress, boredom or emotional distress.
If you recognise two or more of the above signs in your own behaviour, please stop playing and contact us at [email protected] immediately. You are not alone — help is available, and reaching out early makes a real difference.

Keeping Gambling Fun and Under Control

The majority of 99bee players enjoy the platform without any issues. For most people, betting on cricket, spinning slots or playing live casino games is a fun, social and affordable hobby. The key to keeping it that way is applying a few straightforward habits consistently across every session.

Set a session budget before you start and stick to it. Treat deposited money as entertainment spending — just like a cinema ticket or a meal out. Only gamble with money you can comfortably afford to lose. Never borrow to gamble and never use gambling to solve a financial problem. When your session budget is gone, log out regardless of the outcome.

Take regular breaks during sessions. Use the reality-check notification feature to stay aware of time elapsed. Balance gaming with other activities and social connections — during Eid, Pohela Boishakh or any festive season it is easy for sessions to run longer than planned. A quick check-in on how you feel is always a healthy habit.

Protecting Underage Players

99bee operates a strict 21-plus-only policy. All accounts require age verification before any deposit or betting activity is permitted. We use identity verification checks during registration and may request additional documentation at any point to confirm a player's age. Any account found to belong to a person under 21 will be immediately closed and funds returned where applicable.

If you share a device with younger family members, we strongly recommend activating parental-control software to prevent minors from accessing gambling sites. Many devices and internet service providers in Bangladesh offer built-in family-safety tools at no extra cost. Keep your 99bee login credentials private and never share your account details with anyone.

If you believe a minor has created or accessed a 99bee account, contact us immediately at [email protected]. We will investigate and take appropriate action. All responsible gaming requests are handled with complete confidentiality.

Get Help — We Are Here for You

If gambling has stopped being fun and is affecting your finances, relationships or mental wellbeing, please do not wait — reach out to 99bee support right now. Our team handles all responsible gaming requests with complete confidentiality and without judgment. There is no shame in asking for help, and taking the first step is always the hardest part.

Play Responsibly — Explore 99bee Safely

Have questions about our tools or policies? Visit our FAQ for quick answers, or explore 99bee Casino and start playing safely today. All players must be aged 21 and above.

Visit Our FAQ Explore 99bee Casino