99bee Privacy Policy
This Privacy Policy explains what personal information 99bee collects, how we use it, and the rights you hold over your data. Your privacy matters to us.
Introduction
99bee ("we", "us", "our") is committed to protecting the privacy of everyone who uses 99bee.club ("the Platform"). This Privacy Policy sets out in clear terms what personal data we collect when you register and use our services, why we collect it, how we use it, with whom we may share it, how long we keep it, and what rights you have in relation to it.
By creating an account at 99bee or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions. If you have questions about how we handle your personal data, please contact us at [email protected].
1. Information We Collect
99bee collects personal data that is necessary to provide you with a safe, fair and fully functional online gaming and betting service. We collect information in two main ways: information you provide to us directly, and information we collect automatically when you use the Platform.
Information You Provide to Us
- Registration details: your full name, date of birth, email address, phone number, and the username and password you choose when creating your 99bee account.
- Identity verification documents: copies of national ID card, passport or driving licence submitted to verify your age and identity as required under our KYC procedures.
- Payment information: details of the payment method used to deposit or withdraw funds, such as your bKash wallet number, Nagad account, Rocket account or bank account details. 99bee does not store full card numbers — payment processing is handled by our certified payment partners.
- Communications: the content of any message you send to 99bee's support team via email or any other support channel, including complaint records.
- Responsible gaming information: self-exclusion requests, deposit limit applications or other player-welfare preferences you communicate to us.
Information Collected Automatically
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting.
- Usage data: pages visited on 99bee.club, time spent on each page, game sessions played (including game titles, bet amounts, results and session duration), and navigation paths through the Platform.
- Transaction records: a complete log of all deposits, withdrawals, bonuses awarded and wagering activity associated with your account, retained for regulatory and anti-fraud purposes.
- Cookie and tracking data: information collected through cookies and similar technologies as described in the Cookies section of this Policy.
2. How We Use Your Information
99bee uses the personal data we collect for the following specific purposes. We do not use your data for purposes incompatible with those stated below, and we do not use it to make fully automated decisions that have a significant legal effect on you without human oversight.
- Account creation and management: to register your account, verify your identity and age, maintain your account settings and enable you to log in securely.
- Processing transactions: to handle your deposits, withdrawals and bonus credits, to verify the source of funds where required, and to maintain accurate financial records.
- Providing customer support: to respond to your queries, complaints and requests, to resolve disputes and to communicate important account information to you.
- Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, account takeovers, multi-accounting, and other prohibited or illegal activity.
- Responsible gaming compliance: to monitor betting patterns that may indicate problem gambling, to apply deposit limits or self-exclusion settings you have requested, and to fulfil our obligations under responsible gaming best practices.
- Platform improvement and analytics: to analyse how players use the Platform in aggregate (not at an individual level) to improve user experience, fix bugs and develop new features. Analytics data is anonymised or pseudonymised wherever technically feasible.
3. Legal Basis for Processing
99bee processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing:
- Contractual necessity: processing is necessary to perform the contract we have with you — i.e., to operate your account, process your transactions, and deliver our gaming and betting services.
- Legal obligation: processing is necessary to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements and fraud prevention obligations.
- Legitimate interests: processing is necessary to pursue our legitimate interests in operating a secure and commercially sustainable gambling platform, provided those interests are not overridden by your rights and freedoms. This basis applies to fraud detection, security monitoring and aggregated analytics.
- Consent: where we rely on your consent as the legal basis — for example, for certain optional marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
4. Sharing Your Information
99bee does not sell, rent or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
Categories of Recipients
- Payment service providers: bKash, Nagad, Rocket, Upay and bank partners receive the payment information necessary to process your deposits and withdrawals. These providers are bound by their own privacy and security standards.
- Game software providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi and other certified game studios receive session data necessary to deliver and audit game results. These providers operate under strict data processing agreements.
- Identity verification services: third-party KYC and age verification providers may receive identity document images and personal details to verify your age and identity on our behalf.
- Authorities and regulators: where we are required by applicable law, court order or a regulatory authority to disclose your personal data, we will do so. We will notify you of such disclosure where legally permitted to do so.
5. Cookies and Tracking Technologies
99bee.club uses cookies and similar tracking technologies to make the Platform work properly, to remember your preferences, and to understand how players use our site so we can improve it. A cookie is a small text file placed on your device when you visit a website. Cookies do not identify you personally — they identify your browser or device.
Types of Cookies We Use
- Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in securely, and security cookies that prevent cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
- Functional cookies: remember your preferences such as language settings and display options to personalise your experience on return visits.
- Analytics cookies: collect anonymised or pseudonymised information about how players navigate and use the Platform. This data helps us identify pages that are difficult to use, understand traffic patterns and improve overall Platform performance.
- Security and fraud-detection cookies: help 99bee identify suspicious access patterns, detect automated bot activity and protect player accounts from unauthorised access.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies will prevent core Platform features from functioning correctly. For detailed guidance on managing cookies in your specific browser, refer to your browser provider's help documentation.
6. Data Security
99bee takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration or disclosure. No internet transmission is completely secure, but we apply industry-standard protections and continuously review our security practices.
Our key security measures include:
- SSL/TLS encryption on all data transmitted between your device and 99bee servers, ensuring that login credentials, payment details and personal information cannot be intercepted in transit.
- Encrypted storage of passwords using industry-standard hashing algorithms. 99bee staff cannot view your password in plain text; if you forget it you must reset it via the account recovery process.
- Access controls limiting internal access to personal data on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific categories of player data are permitted to access that data.
- Regular security assessments and monitoring for suspicious access activity, including automated alerts for unusual login patterns or large-volume data queries that may indicate a breach attempt.
7. Data Retention
99bee retains your personal data for as long as your account is active and for a period after account closure as required to meet our legal, regulatory, audit and dispute-resolution obligations. The general retention periods we apply are as follows: account registration data and KYC verification documents are retained for a minimum of 5 years from the date of account closure; transaction records and betting histories are retained for a minimum of 5 years from the date of each transaction; support correspondence is retained for 3 years from the date of the last communication in each case.
When personal data is no longer required, 99bee deletes it securely or anonymises it so that it can no longer be linked to an identifiable individual. If you request account closure before the end of an applicable retention period, we will restrict active processing of your data but retain the data in archived form for the duration of the legal retention obligation.
8. Your Rights Over Your Personal Data
Subject to applicable law, you have the following rights in relation to your personal data held by 99bee. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within 5 business days.
- Right of access: you may request a copy of the personal data 99bee holds about you, along with information about how it is being used and with whom it has been shared.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to our legal retention obligations — we cannot delete data we are legally required to keep.
- Right to restriction: you may ask us to restrict processing of your personal data in certain circumstances, for example while we investigate a complaint about accuracy.
- Right to data portability: where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used and machine-readable format.
- Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
9. Children and Minors
99bee is strictly an adults-only platform. You must be at least 21 years of age to register an account and use our services. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor in your care has created a 99bee account, please contact us immediately at [email protected] so that we can investigate and close the account.
During registration, 99bee requires players to confirm that they are aged 21 or above and may request identity verification documents to confirm this. Any account found to belong to a person under 21 will be immediately closed, all associated funds will be returned where legally permissible, and the matter may be referred to appropriate authorities.
10. Third-Party Services and Links
The games available on 99bee are delivered via integrations with licensed third-party software providers. When you play a game, your gameplay data is transmitted to the relevant provider's servers to deliver the game result. These providers maintain their own privacy policies and data security standards. 99bee selects providers that meet rigorous security standards, but we are not responsible for the data practices of those providers beyond the scope of our contractual agreements with them.
99bee.club does not contain links to external third-party websites. All navigation and linked content on 99bee.club leads to pages within our own platform. If you navigate away from 99bee.club independently, any data you share with external sites is governed by those sites' own privacy policies, and 99bee has no control over or responsibility for those policies.
11. Changes to This Privacy Policy
99bee reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will endeavour to notify registered players by email or via an in-platform notification at least 7 days before the revised Policy takes effect.
Continued use of 99bee.club after the effective date of any revision to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the Platform and may request account closure by contacting [email protected].
12. Contact and Data Queries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 99bee handles your personal information, please contact our support team. We treat all privacy-related enquiries with strict confidentiality and aim to respond within 5 business days of receiving your request.
Your Privacy, Our Commitment
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